Spring 2020 FAQs

We have updated answers for the most Frequently Asked Questions we’ve received from you as a student community. Please read further for persons to contact should you have additional questions.

General Questions

1. Will there be a difference in the online classes available to students depending on campus.

No, there will be no difference.

2. Why postpone the quarter?

These changes have all been made in response to the restrictions imposed by local and federal government due to the COVID-19 pandemic.

3. How will I know what my schedule for the Spring 2020 quarter will be?

We are making the necessary changes to your class schedule as quickly as possible. The changes from on-campus classes to online classes (eLearning and Remote) will be done by the Registrar's Office. Where you see one or more of your classes have been canceled and course substitutions are suggested, it will be up to you to choose the course(s) you wish to substitute for the Spring 2020 quarter. You will need to make those changes to your schedule in Web Registration. All classes canceled for the Spring quarter will be offered in the Summer quarter. If you have any questions please email your Education Advisor.

4. How can I get tutoring help with my classes?

The IDEA Center will assist students through Zoom sessions and/or by students submitting their math questions and their essays via email for on-line sessions. The schedule of tutors will be posted on the portal April 27*.

*Most tutoring will begin as of May 11 but please email the IDEA Center prior to that date if you have any questions: ideacenter@fidm.edu.

FAQs by Major

Please look for your major in the PDF below and carefully review the information pertaining to your program and courses. Each major has a contact person(s) for you to reach out to with additional questions.

PDF of course information by major

Online Learning

1. What is the difference between a remote class and an eLearning (online) class?

FIDM Students will have two different types of courses available this quarter: Remote and eLearning. Both options will be equally challenging however, there are some key differences between the two. FIDM has offered pure eLearning courses for more than 15 years and these online courses are designed to allow students flexibility in scheduling. Assignments and work are due each week at the same time, but can be done at any time during that week. These courses use online tools such as the discussion board and chat rooms to promote interaction with the instructor and peers while allowing students to access and do work at their own pace and time. Some of these classes will have live online web meetings one or two times during a quarter for presentations, but there are not scheduled required times each week.

Remote classes are classes that will be taught live at the same time and day each week as if in a classroom. Students access the class by entering through the Canvas course site and then clicking on a posted link for a Zoom meeting. The instructor and students will be online together and meet in real time. Each instructor will have live meetings throughout the quarter and will run the class as if it were in a classroom. Students should schedule a remote class as if it were on campus and be mindful of potential schedule conflicts.

Adding and Dropping a Class Plus Late Registration

1. If I want to ADD another class to my schedule once the quarter starts, what should I do?

  • If you are financially cleared, you will be able to register for the class through Web Registration. You will see a message if the section is closed or you have not met the prerequisite. If you have any questions about what to add, be sure to contact your Department Advisor, Department Chair or Department Director first.
  • Deadline to add a class: The second-class meeting (first class meeting if Saturday 5-week/6-hour class or one-unit MFTG elective).

2. How do I DROP a class?

  • It is the student’s responsibility to DROP the class through Web Registration. If you have any questions, be sure to contact your Department Advisor, Department Chair or Department Director first.
  • Deadline to drop a class: Third week of classes (second week if Saturday 5-week/6-hour or one- unit MFTG elective).

3. What if I'm having trouble getting into the FIDM Portal to ADD or DROP a class?

  • Please contact your Student Advisor and they will assist you.

4. What if it's the first day of class and I have not registered for ANY of my classes?

  • If you are financially cleared, you will be able to access Web Registration; if not financially cleared, contact the Student Advisement Office.

5. I just don't know what courses I should register for and I can't find my advisement sheet?

  • PLEASE contact your Department Advisor, Department Chair or Department Director. Registering incorrectly can affect your graduation date and financial aid.

6. If I want to ADD another class to my schedule once the quarter starts, what should I do?

  • If you are financially cleared, you will be able to register for the class through Web Registration, you will see a message if the section is closed or you have not met the prerequisite. If you have any questions about what to add, be sure to contact your Department Advisor, Department Chair or Department Director first.

7. When will Web Registration be available on the FIDM Portal?

  • Monday - Friday 7:00am - 9:00pm (through May 8 to add a class; May 16 to drop a class)

TIPS FOR A SUCCESSFUL AND SMOOTH TRANSITION INTO THE SPRING QUARTER

Make sure that you have checked the technology (both hardware and software) requirements prior to the quarter. Information can be found on the Student Portal.

Online Learning Technology Requirements

1. What software or apps do I need to have on my computer?

Students need to have Adobe Creative Cloud installed and working on their own computer. They must also have their LinkedIn Learning account set-up and working. You may go here to download Adobe Creative Cloud*: https://www.adobe.com/creativecloud/desktop-app.html

2. What are the Recommended Computer Specifications for All Majors?

Software (free or via educational discount)

  • Adobe Creative Cloud 2020 All enrolled students receive a subscription to the latest version of the Adobe Creative Cloud
  • Office 365 Online - view and edit Office documents for free in your web browser or download the apps to your device (full version - up to two computers) with your Office 365 Outlook student e-mail. MS Office 2019 (one-time purchase) can be purchased at an education discount rate.
  • SketchUp Make (BA Design, Interior Design, Visual Communications, Jewelry Design, Entertainment Set Design & Decoration)
  • Rhino 6 (Design, Jewelry Design, Footwear Design & Development)  90 Day free trial
  • Revit 2021 (Interior Design)

Windows PC Laptop/Desktop (e.g., HP, Lenovo, Dell, etc.)

  • Microsoft® Windows® 10 64-bit OS is required
  • 8 GB RAM (16 GB recommended)
  • Intel® i7 processor (recommended)
  • At least a 15" display, capable of 1920x1080 resolution
  • Dedicated graphics card with at least 2 GB of VRAM memory (e.g. NVIDIA)
  • 500GB (7200 rpm) hard drive, with an additional external drive - 2 TB for back-up and storage
  • REQUIRED: Apparel Industry Management, Fashion Design, Interior Design and Merchandise Product Development majors must purchase a PC.

Apple MacBook Pro, MacBook, MacBook Air, or desktop computer running OS 10.12 or newer

  • 15-16" Macbook Pro (recommended) or 13.3" MacBook Air (minimum)
  • macOS Sierra 10.12 (minimum)
  • 8 GB RAM (16 GB recommended)
  • Intel Core i5 processor (minimum); Intel Core i7 or i9 processor (recommended)
  • AMD Radeon Pro Vega 20 (for MacBook Pro) recommended - (most MacBooks have the Intel integrated graphics card)
  • 256 GB (512 GB recommended) SSD hard drive, with an additional external drive - 2 TB for Time Machine/back-up storage

Please note that tablets (i.e.: iPads or Android tablets) or Chromebooks are not suitable replacements for recommended computers. If purchasing a new MacBook, make sure to purchase appropriate USB- C adapters to connect jump drives and other peripherals.

Required

  • Antivirus, Anti-spyware, Anti-malware software (such as Sophos Home or MacAfee)
  • Broadband internet connection (cable, fiber, or DSL) highly recommended for accessing the FIDM eLearning System and online services
  • Webcom

Additional Peripherals (Recommended)

  • Computer mouse (USB or wireless) – Highly recommended
  • WACOM Tablet (recommended for Textile Design and Graphic Design)
  • Printer
  • USB Flash Drive (32 GB recommended)


Discounts for Hardware/Software

Copyright ©2020 FIDM. This guide should be used for informational purposes only. FIDM is not responsible for errors or damages from the use of this material.

3. Since all classes are now online, how can I access WiFi if I don’t already have it?

Spectrum will be providing 60 days of free WiFi to students who inquire. We are hopeful that within 60 days from April 15, the restrictions imposed by the local, state and federal government, students will be lifted and students can return to campuses to utilize the library, labs, and studios. More information on Spectrum’s 60 day offer can be found here: https://www.spectrum.net/support/internet/coronavirus-internet-offer-students/

*All enrolled students receive a subscription to the latest version of the Adobe Creative Cloud 2020.

Financial Aid

1. What happens to my financial aid to pay for housing?

Students who are eligible to receive financial aid to help with their Spring 2020 housing costs will receive their overage check during the first week of the Spring quarter which starts on April 27, 2020. Please contact FIDM’s Fiscal Operations staff if you have any concerns regarding your overage at fiscaloperations@fidm.com.

2. I want to take a Leave of Absence, can I do that? How will that affect my financial aid?

A student can take a leave of absence as normal by initiating the process by contacting their Student Advisor. Financial Aid staff will then work with the student to determine their financial aid eligibility for their return.

Student Accounts/Tuition Payment

1. Will refunds or discounts be issued for Spring 2020 since we are moving from on-campus to fully online learning for this quarter?

Although we have no plans for refunding tuition at this time, all students have different financial arrangements and they should contact their Financial Services Advisor or their Student Advisor directly. Any decisions will be made on a case-by-case basis, with attempts to accommodate students with course extensions or curriculum modifications. To locate your Advisor and their contact info on the student portal, go to: Student Services > Academic Advisement > Academic Support Flyer.

2. How do I make a payment during school closure?

Although you will not be able to pay at the cashier, there are several methods of payment that can be used.

  • Checks or Bill Pay from your bank can be mailed to the following address. Please make sure to include the student name and identification number in the memo section.

    FIDM
    919 S Grand Ave.
    Los Angeles, CA 90015
    ATTN: Cashier office.

  • Credit card payments through the portal. There is a fee for this service.

    º Electronic check through the portal.
    º You cannot have more than $2499 in one transaction.
    º The only field that is optional is the check number.
    º The Driver’s License has to be entered exactly as the example on the form below the DL box. EX: TX1234567(No spaces)

  • Wire transfer. There is a $25 fee for this service. Please contact us at fiscaloperations@fidm.com for instructions on how to use this.

3. Will there be a late fee charged if the payment is late?

There will be no late charge applied for April.

4. How will I be able to clear for spring registration?

If you have a hold on your account, please send an email to fiscaloperations@fidm.com. Staff will be monitoring the mailbox.

Orientation

1. How and when will Spring Orientation be conducted?

We will be conducting orientation online for new students starting Spring 2020 on Thursday, April 23. All new students will be directed to a link on the FIDM Portal.
More details to follow.

Graduation

1. When will the graduation ceremony take place?

The graduation ceremony will take place on Monday, September 21, 2020.

2. What if I graduated last quarter? Will I still receive a diploma?

Yes, if you are Financially Cleared and have completed the online "Apply for Degree" that can be found under Graduating Soon on the Portal, you will receive your diploma within 4-6 months.

3. This is my last quarter, will this affect my graduation?

All students must complete all graduation requirements in order to graduate. If your required courses are not taught this quarter, it is important to contact your Department Chairperson to see if another course has been approved as a substitution or if you will need to take any remaining units in the Summer quarter.

Books & Supplies

1. How will I get my books and supplies?

To access Drive-Thru Book & Supply Pick-up on the LA Campus:

Drive-thru books and supply distribution will continue through May 8th on the Los Angeles campus, Monday - Friday 10:00 a.m. - 2:00 p.m. Please make an appointment by going to collegeservices@fidm.edu, and provide your name, student ID and time you would like to pick up. If you need to return books you can do so at the same time that you pick up.

Email your name, student ID, and the date at time you will pick-up (must be between 10:00 a.m. - 2:00 p.m., Monday - Friday) to: collegeservices@fidm.edu.

Security will allow students to enter the GRAND AVE side rotunda gate and escort students to the parking elevator.

The following books and supplies MUST be picked up on campus, as they cannot be shipped due to size and fragile content:

GNST 1230 Color & Design Theory
DESN 1250 Industry Sewing
DESN 1150 Fashion Sketching for Design I
DESN 1550 Fashion Sketching for Design II
DESN 2280 Creative Design Applications
DESN 2700 Collection Development
DESN 2788 Industry Special Projects
MFTG 1400 Apparel Process I
MFTG 1700 Apparel Process II
MFTG 2050 Technical Sketching I
MPDV 2780 Technical Design
MPDV 2880 Digital Presentation
BDSN 3100B Advance Theory in Color & Design 3D form
FTWR 2500A Design & Tech Spec for Footwear I
INTD 1000B Sketching Techniques II
TEXT 3150 Trend Analysis
TSCI 1700 Textile Testing for Quality Assurance
TSCI 2100 Textile Application & Color Management
VCOM 1250 Survey of Visual Communications
VCOM 2200 Materials & Props


San Francisco Campus Instructions

Due to COVID-19 precautions, books and supplies distribution for the SF Campus is posted on the FIDM Portal under SF Campus News.


Orange County Campus Instructions

To access Drive-Thru Book & Supply Pick-up on the OC Campus:

Books & Supply distribution will be from 11:00 a.m. - 1:00 p.m. and designated pick up days are assigned alphabetically based on the first letter of the student's last name for the specific day (list below).

Tues., April 7th: A-F
Wed., April 8th: G-P
Thurs., April 9th: R-Z


San Diego Campus Instructions

To access Drive-Thru Book & Supply Pick-up on the San Diego Campus:

Books and supplies may be picked up from the entrance of the DiamondView Tower (the building in which FIDM San Diego is located, 350 10th Avenue). Students will remain in their vehicle while practicing safe distancing and show student ID to receive ALL books and supplies at once.

Week of April 7th: Students will be notified by email of an appointment day and time which they will be assigned to pick up their books and supplies during the following week.

Tuesday, April 14th, 10:00 a.m. - 1:00 p.m.: Each student will have a specific appointment to pick up their books and supplies.

Wednesday, April 15th, 10:00 a.m. - 1:00 p.m.: Each student will have a specific appointment to pick up their books and supplies.

If you need to have your books and supplies shipped to you, contact your Advisor (Student Advisor if current student, Admissions Advisor if NEW Student). The first $50.00 in shipping fees is waived; anything over $50.00 will be charged to the students account.

The last day to OPT-OUT of FIDM's method of Books & Supply Distribution is April 13.

2. How will I get my Tote Bag?

Tote Bags will be distributed when you return to campus.

Veteran Student Benefits

1. How will Veteran students be affected?

Students receiving VA education benefits can check for the latest program updates at the va.gov website, or by calling the GI Bill number at (888) 442-4551 to speak to a VA Education Counselor.

For questions regarding your VA education benefits at FIDM, please contact one of FIDM’s Certifying School Officials: Patricia Martinez, Coordinator, VA Education Benefits at pmartinez@fidm.edu, or Lynne Stroner, School Certifying Official at lstroner@fidm.edu. Please allow 24 to 48 hours for a reply to your questions, and please include your student ID number on the subject line.

International Student Instructions

1. Since FIDM is switching to a completely online mode or hybrid form of instruction for the Spring 2020 quarter, as an F-1 student, can I take all my classes online and remain in status?

Yes, due to the current emergency situation, F-1 students whose colleges have reverted to completely online or hybrid forms of instruction for the Spring 2020 quarter can remain in status if taking course work online or in hybrid format, whether they are taking the courses from within the U.S. or from their home country.

2. As an F-1 student being permitted to stay in status while taking all courses online during the Spring 2020 quarter, do I still have to maintain a minimum unit requirement to stay in status?

No, you should take at least four courses online during the Spring 2020 quarter if you are able, so that you can continue to make normal progress toward degree completion. However, since not all major specific course work is being converted to all online format, you will not be required to maintain minimum unit requirements for the Spring 2020 quarter to stay in status.

3. Normally for an F-1 student, any absence from my program of study or from the U.S., that exceeds five months makes my I-20 invalid. If I take courses online from my home country, but am gone from the U.S. for more than five months, will I need a new I-20?

As long as F-1 students are taking courses online, whether within the U.S. or their home country, and maintaining their F-1 status for the Spring 2020 quarter, an absence of five months or more will not invalidate their I-20.

4. What if I need longer to graduate now because I can not take the same amount of courses that I had planned, since everything is online now?

As long as you maintain your F-1 status, your I-20 can be extended to give you more time to complete your program.

5. Can I still be approved for CPT during the Spring 2020 quarter when FIDM has reverted to a pure online or hybrid mode of instruction?

If within the U.S., employers are willing and able to keep you employed during the Spring 2020 quarter then you are eligible. Make sure you submit the offer letters and have FIDM Internship approval noted on your I-20 before starting the employment. If you are taking courses online from your home country, you may be authorized to engage in CPT if either the employer has an office outside the United States or the employer can assess student engagement and attainment of learning objectives electronically.

6. If I finish my last quarter online from my home country can I still apply for OPT?

The U.S. Department of Homeland Security (DHS) is evaluating these issues and may issue additional guidance. In the meantime, since U.S. Citizenship and Immigration Homeland Security Investigations National Security Investigations Division Student and Exchange Visitor Program, last updated 3/20/2020 3:59 p.m., 4 Services (USCIS) adjudicates OPT employment authorization requests, SEVP recommends reaching out to USCIS for further guidance.

7. If I finish my last quarter from my home country will I still be able to re-enter the U.S.?

Students who continue to make normal progress in their course of study remain eligible for admission into the United States. However, because of the changing array of travel restrictions, students should refer to their local embassy’s website through the U.S. Department of State for any updates about visa issuance. Also, DHS and the Center for Disease Control and Prevention’s (CDC) websites provide information about current travel restrictions to the United States. If re-entry is possible, students should be able to re-enter the U.S. in F-1 status before the program end date listed on their I-20 (for those who complete their program during the Spring 2020 quarter that would be July 3, 2020.

Please refer to the Frequently Asked Questions for SEVP Stakeholders About COVID-19 for more details.

Students with Disabilities

1. I have a condition that may require me to have accommodations, is that possible if I'm taking classes online?

Yes, for students who already have approved reasonable accommodation(s), many of the accommodations will be available for the online classes. Others may not be needed. Please contact Julie Ann Otteson, ADA 504 Compliance Coordinator at jotteson@fidm.edu for further information.

2. How do I apply for disability accommodations with FIDM's online classes?

Visit the link available on our website FIDM.edu, under Student Services and Student Policies for FIDM’s Disabilities Accommodation & Grievance Policy.

Personal Counseling

1. Will students still be able to make an appointment with a Personal Counselor when attending classes online?

Yes, students may email Personal Counselors Jessica Cattani, jcattani@fidm.edu, Kristina Nakamura, knakamura@fidm.edu, or Lora Caldwell, lcaldwell@fidm.edu, to schedule a confidential phone or video counseling session.

2. How will the Personal Counseling Department offer mental health workshops online?

The Personal Counseling Department will offer mental health workshops accessible through Zoom throughout the quarter. All workshops will be pre-recorded.

3. Where can I find off-campus resources related to health and mental health service online?

Counseling and safety resources, including a self-care list are available on the Student Portal under Student Services/Counseling & Safety. Currently, the Personal Counselors are working with FIDM Social Media and Student Activities to post wellness and support tips, tools, and resources on Instagram @FIDM. We are also working on collaborating with eLearning to post pre-recorded webinars for everyone to view.

Housing

1. I live in FIDM Housing, will I be allowed to take my classes online?

Yes, as long as you are enrolled and remain in a minimum of two online classes for the Spring 2020 quarter, you will be able to remain in housing for the Spring 2020 quarter. If you choose to remain in housing for Spring 2020, with the change of the Spring 2020 academic calendar dates, we will be allowing students to stay in housing until July 3, 2020 at no additional cost to the student.

Library

1. Can students still get help from a librarian?

Absolutely, we're here to help you! For research help, questions about using any of our resources, or any other Library-related questions, please email us at library@fidm.edu. You may also call 213-486-2009 and leave a voicemail, and we will return your call shortly.

2. Can I access library resources online?

Yes! You still have access to our research and trend services. Find them on the student portal by clicking on Student Services, then Library Services, and select Research and Trend databases from the left-hand menu to access trend forecasts, business and market research information, and magazine and journal access.

3. What about ebooks?

The library has a large collection of ebooks available to read on your device. Many ebooks can be found right in the catalog; limit your search to Format: ebooks. For specialized ebook collections, check out the Library eBooks page under Library Services, or get detailed information from our ebook guide at https://fidm.libguides.com/ebooks.

4. Are there other online library resources?

Our Library Research Guides are easy to use and provide overviews of our best bet resources for your subject. Find the Library Research Guides link with others on the Library Services tab.

5. Do I have access to the Library’s DVD Collection?

You have access to more than 66,000 titles spanning the widest range of subject areas including business, fashion, film, health, history, music, science, and more through the Library’s Academic Video Online database.

6. Are there Library resources available to me on Canvas?

Yes! Navigate to the courses you're enrolled in, and click on the Library Resources course for information about how to get access to our digital collections.

7. I have books checked out, what should I do with them?

You may keep them, fine-free, until the campus re-opens, or mail them to FIDM Library, 919 South Grand Ave., Los Angeles, CA 90015. If you mail your books to us, please email us at library@fidm.edu with the tracking number. Please note that if you return them by mail, they will not be removed from your account until the campus re-opens.

8. I have Library fines, how can I take care of those?

Please contact us at library@fidm.edu. We will waive all fines accrued due to the campus closure.